Otus, True Aim's claims specialist
Otus is an AI-powered expert for every team member, in every True Aim solution. Ask Otus anything about a claim, by voice or text, and the answer comes from the claim, the policy and the record. Otus drafts, explains and plans, and has no decision rights: your team decides.
Otus
You
Otus, I need to clear my backlog today. Where do I start?
Otus
You have 14 open claims. Six are ready to confirm: the recommendation is complete and nothing is missing, about 20 minutes in total. Three are waiting on repairers, reminders went out at 08:30. Two need documents from the customer, chased this morning.
That leaves three for your judgement: 62850 (hotel nights above the cap), 64812 (disputed cause) and 64799 (two estimates far apart). Start with those three while you are fresh, then confirm the six.
- Open 62850
- Show the six
A teammate for everyone
In any tool
Your claims system, your mailbox and every True Aim solution.
Handles the whole claim
Claim, customer and policy, all in one conversation.
Answers in plain language
Why a line was refused, in everyday words, with the clause.
What Otus brings to your team
Planning the day
What needs action now, what is waiting on others and which deadlines are close.
Handovers
A summary of the claim so far, for holiday cover or a new adjuster, in one message.
Letters and emails
Drafts to customers, repairers and colleagues, with the full claim in view.
Explaining a decision
Why a line was refused and which clause applies, ready to send to the customer.
Getting up to speed
A short briefing on any claim, with nothing to search for.
Checking an invoice
Which lines sit above the benchmark and what the reissue request says.
Reading a damage report
What the photographs show, what is priced and what still needs a visit.
Working in your systems
It reads from and acts in your claim system and document store.
Explore our platform
- Claims DecisioningClaims settled in minutes, not weeks.
- Invoice BenchmarkingNever overpay on an invoice again.
- Damage ReportingCompleted damage reports in minutes.
Questions about Otus
Does Otus change any decision?
No. By default it has no decision rights. It explains, summarises and drafts. That is also why it clears risk and compliance faster.
What does it need to work?
It works on top of Claims Decisioning, Invoice Benchmarking and Damage Reporting, where it can explain each recommendation line by line.
Which languages does it speak?
Adjusters can speak or type in any language.
Meet Otus on your own claims
Book a demo and see Otus explain a recommendation line by line.